Emily’s delight in becoming Practice Manager of the Year

A key staff member at a Petersfield GP practice has been recognised for her outstanding achievements by winning a coveted and prestigious national award. 

Emily Spalding, Business Manager for the Swan Medical Group, has won the Practice Manager of the Year Award in the General Practice Awards 2020. 

The annual awards aim to shine a light on the highly-pressurised daily work carried out across the country in primary care. Emily, who didn’t know she had been nominated, was “absolutely thrilled” to win.

In her application, colleagues cited her “leadership, innovation and dedication” resulting in a successful merger of two GP practices, the quality of care provided for patients and an ‘outstanding’ rating by the independent watchdog the Care Quality Commission. 

GPs said that Emily always went “above and beyond” in her duties; had ensured the practice was at the heart of the local community; had introduced strong access arrangements for patients, using a ‘Direct to Doctor’ system in which patients are triaged in the day by their own GP resulting in no wait time for an appointment; built a strong management team in a “listening environment” and helped make the practice an attractive one for recruiting new GPs and other staff. 

Emily, who jointly won the award with a colleague from East Sussex, said:

“This year has been particularly challenging for everyone in general practice, so I feel honoured to have been recognised despite the significant pressures we have all faced. The year has been filled with hard work and reward. For our practice, it started with a CQC inspection in which we were awarded ‘outstanding’ – and immediately after we went straight into dealing with the pandemic. I’ve been very proud of our whole team’s resilience during this unprecedented time. We became a Wave 1 site delivering the COVID Vaccination Programme, which has been another challenge but it has been hugely rewarding working with eight other local practices, and seeing the benefits of this work in vaccinating our patients.  I’d like to thank the fantastic team at Swan Medical Group - a dedicated and talented group of people that I love working with. I couldn’t have done it without them.”