More information about local NHS services and self care is available below:
Keeping essential medicines at home, such as painkillers, upset stomach relievers, antihistamines, plasters and bandages will help you be prepared to look after yourself and your loved if you do need to treat any injury or illness. The NHS website has a really useful guide to what to keep in your medicine and first aid kit at home. Remember to keep any medicine in a safe place and well out of the reach of children and check medicines regularly to make sure they are within their use by dates.
- Your GP practice
- A local pharmacy
- Local Minor Injuries Unit or Urgent Treatment Centre
- Basingstoke and North Hampshire Hospital, Basingstoke
- Queen Alexandra Hospital, Portsmouth
- Royal Hampshire County Hospital, Winchester
- Southampton General Hospital
- St Mary's Hospital, Isle of Wight
- sprains and strains
- minor head injuries
- cuts and grazes
- suspected broken bones or fractures to the limbs
- bites and stings
- infected wounds
- minor scalds and burns
- minor eye problems.
- Andover Minor Injuries Clinic, Andover War Memorial Hospital – to book an appointment please call 111
- Gosport War Memorial Hospital Minor Injuries Unit.
- Isle of Wight Urgent Treatment Centre, St Mary’s Hospital – please note this is not a walk in service, please call 111 to make an appointment.
- Lymington Urgent Treatment Centre, Lymington Hospital.
- Petersfield Urgent Treatment Centre
- Practice Plus Group Urgent Treatment Centre, St Mary’s, Portsmouth.
- Southampton Urgent Treatment Centre, the Royal South Hants Hospital.
- advice on health problems
- referrals to other health services and social services if necessary
- examinations and treatment
- prescriptions for medicines.
Many practices are now offering online services where you can seek advice for your condition, book appointments and order repeat prescriptions. Visit your practice website for more information about online services or visit www.nhs.uk/nhs-services/gps/using-online-services.
You can search for your nearest GP practice by entering your address on the on the NHS website.
For urgent dental treatment or advice please contact your usual dental practice in the first instance. Alternatively visit the NHS 111 service online or call 111 which can put you in touch with an urgent dental service.
Medical emergencies include:
- loss of consciousness
- an acute, confused state
- fits that aren’t stopping
- chest pain
- breathing difficulties
- severe bleeding that can't be stopped
- severe allergic reactions
- severe burns or scalds
Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.
Not sure what to do?
- Your GP practice
- A local pharmacy
- Local Minor Injuries Unit or Urgent Treatment Centre
Across Hampshire, Southampton and the Isle of Wight our Emergency Departments are located at:
If you feel you may need some support with your wellbeing but aren’t really sure where to start, the NHS Every Mind Matters website has really useful resources and you can generate a personalised plan by answering a few questions about how you’ve been feeling. Visit https://www.nhs.uk/oneyou/every-mind-matters to find out more.
Local mental health services
You can also refer yourself to your local NHS psychological therapies service (also known as IAPT services) without speaking to your GP, or your GP can refer you. Local IAPT teams are experts in supporting common mental health conditions such as anxiety, depression, stress and panic. You can often refer yourself online or over the phone. Find your local service and how to refer here.
Local services are made up of specialist teams offering assessment and treatment to children and young people up to age 18 who have emotional, behavioural or mental health problems. Services can be provided by the NHS, local authorities, community and voluntary organisations or within schools. Local NHS providers include Isle of Wight NHS Trust, Sussex Partnership NHS Foundation Trust and Solent NHS Trust.
- Text “SHOUT” to contact the Shout Crisis Text Line or text “YM” if you are under 19
- If you are under 19 you can also call Childline on 0800 1111. The number will not appear on your phone bill.
The crisis may be a sudden deterioration of an existing mental health problem, or you may be experiencing mental health problems for the first time.
To find a local urgent mental health helpline click here.
If you have a plan for dealing with a crisis, follow this...
Making an urgent GP appointment or contacting 111
- if you have an existing mental health problem and your symptoms get worse
- if you experience a mental health problem for the first time
- if someone has self-harmed but it does not appear to be life-threatening, or is talking about wanting to self-harm
- if a person shows signs of dementia
- when a person is experiencing domestic violence, physical, sexual or emotional abuse
When to phone 999 or visit the Emergency Department
- support self-management so people with a health condition can make the most of their life
- help people to maintain independence
- prevent hospital admissions and the need for ongoing care, through prevention and early intervention
- support discharge from hospital and other services to help people recover at home.
If you need to go to hospital to see a specialist, you have the right to choose which hospital you receive treatment from.
You can choose a hospital according to what matters most to you, whether it’s location, waiting times, reputation, clinical performance, visiting policies, parking facilities or patients’ comments.
Choosing a hospital
If you are having difficulty choosing a suitable hospital and would prefer not to make the decision yourself, your GP can recommend or choose for you.
Mencap also has lots of information and can help you find support: www.mencap.org.uk/advice-and-support.
Easy Health is a website full of information about health. Visit the Easy Health website at www.easyhealth.org.uk.
Annual health check
For further information about the annual health check and what is involved, Mencap and the NHS website have useful information online.
Care for someone with a learning disability? Don’t let them miss out
Once on the register they can speak to their doctor about having a free annual health check every year. The annual health check is completed by a health professional at the patients GP practice and involves assessing, monitoring and treating any existing health conditions as well as detecting any undiagnosed health conditions.
There are lots of reasons why they should have their annual health check if their doctor says they can have one, including:
- Not always knowing if they are unwell – the doctor can spot signs that you or the individual might miss.
- Getting better treatment – for example new medication.
- It offers an opportunity for them to talk to the doctor about anything worrying them.
- The doctor can provide advice on lifestyle choices, such as diet.
- They can have more control in their own health and body.
- Make sure the doctor gives them a health action plan after the health check – this includes goals for them and the doctor to work towards together.
Everyone has a SCR – speak to the doctor about the individual giving consent for Additional Information to be stored. his can include details of their learning disability, any physical/sensory disability, communication needs, contact details of a carer or next of kin. This allows all health professionals who care for them to know their latest needs and requirements.
Find out more about the learning disability register on the Mencap website.
This is a non-emergency service for patients who are unable to use public or other transport due to their condition. It includes those who are:
- attending hospital outpatient appointments
- being admitted to or discharged from hospital wards
- needing treatments such as radiotherapy, chemotherapy or renal dialysis or DVT treatment.
The main aim of the project is to ensure that each resident receives the right care, in the right place, and at the right time - as is appropriate to their needs and wants as an individual.
Five of Basingstoke’s care homes were selected to pilot the scheme, which involves having a dedicated GP working in a team with other healthcare professionals. Through regular meetings and a more joined-up approach, they create bespoke healthcare plans for the residents - increasing their wellbeing and peace of mind.
The project team
- A named GP who can get to know the residents and their families
- An Advanced Nurse Practitioner
- A Dietician
- A Pharmacist
- Care Home Staff
We have worked with GPs and other healthcare professionals to ensure that the project is sustainable and beneficial for them too. You can find out more about the project from a GP’s perspective here.
- The GP and a representative of the Medicines Management team looking at the medicines a resident is currently prescribed. This allows them to identify any changes that may be required
- The Dietician investigating any concerns regarding weight loss or reduced appetite and putting together a plan with the individual
- Any future wishes the resident may have, like hospital admissions and care provision.
Outcomes of the project
“The residents can see a difference already and we can see a difference too, the support is superb” - Sue Burton, Support Manager at Pemberley House Care Home
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