Local mental health services Southampton

Mental health matters in Southampton. Every year one in four of us experiences a mental health problem, so we are committed to ensuring we have the right services in place to support people in the city.

If you live in Southampton, mental health services are provided by a variety of organisations, including the NHS, local charities and the Council.
  • If you or someone you care for is under 18 and experiencing emotional, behavioural and or mental health difficulties, you can be referred to Southampton’s Child and Adolescent Mental Health Services (CAMHS). This is a comprehensive mental health service for children and young people (0-18 years) promoting good mental health and psychological well-being. You can be referred to this service by your GP, your school, health visitor or social worker.
  • Support for children and young people up to the age of 25 is also available from No Limits. No Limits provide a wide range of services including information, advice, counselling and support. This help can accessed by contacting the service directly, as well as via referrals from families, friends and professionals. Find out more at www.nolimitshelp.org.uk.
  • If you are aged 18+ and experiencing low mood, depression, anxiety or stress, the Southampton Steps to Wellbeing Service provides a range of therapies to support you. Steps to Wellbeing is a self-referral service but GPs and other healthcare professionals can also refer patients to the service. The service provides support over the telephone, face-to-face, in groups or online to ensure that support is as accessible as possible. Find out more at www.steps2wellbeing.co.uk or phone 0800 612 7000. The service also now offers Steps to Wellbeing Body and Mind, which provides talking therapy to support people experiencing psychological distress who are also living with a long term health condition (such as diabetes, COPD, chronic pain, persistent physical symptoms and ME), with more conditions being added in 2020.
  • Did you know, the NHS 111 service also now has a team of mental health nurses who can let you know about the right local support for you. The NHS 111 service is available 24 hours a day, 365 days a year and you can contact the team online at www.111.nhs.uk or by phoning 111. Find out more:

Not sure where to go? Contact 111
If you need medical help or advice and aren’t sure where to go, the NHS 111 service can help find the right support for you.
The service is available 24 hours a day, 365 days a year and you can contact 111 on the phone by dialling 111 free from landlines and mobile phones or going online at 111.nhs.uk.
The NHS 111 service is staffed by a team of fully trained advisers, supported by a range of experienced clinicians including GPs, nurses, mental health specialists and paramedics.
The team will find the right local health service for you by asking questions to assess your symptoms. They will then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. Such as an out of hours GP appointment, emergency dentist, mental health support or the Urgent Treatment Centre.
Call 111 or visit 111.nhs.uk if you:
  • need medical help fast, but it’s not life-threatening
  • don’t know who to call or where to go for medical help
  • don’t have a GP to call or your GP practice is closed
  • need health information or reassurance about what to do next.
NHS 111 will book you an appointment or transfer you directly to the people you need to speak to (if needed), and if the NHS 111 advisers think you need an ambulance, they’ll arrange for one to be sent to you.
If you have difficulties communicating you can use the service through a textphone by calling 18001 111. There is also a confidential interpreter service, available in many languages. Just mention the language you require when the NHS 111 operator answers your call.
Find out more about the 111 team at www.nhs.uk/111.

Did you know?
The NHS 111 service now has a team of mental health nurses who can let you know about the right local support for you. You can also contact 111 if you need urgent dental advice out of hours or are not registered with a dentist.

Southampton Urgent Treatment Centre
A photo of a nurse putting a dressing on a child's arm
The Urgent Treatment Centre offers convenient, fast and expert treatment on a wide range of injuries and illnesses that are not life/limb threatening.

What to know
The service is led by a team of highly skilled Nurse Practitioners, Paramedic Practitioners, GP’s and other health professionals who can offer treatment, advice and information for a range of injuries and illnesses that need urgent medical attention, but are not life-threatening. The waiting times can be considerably less than at the emergency department and the UTC team can also refer or direct you to the most appropriate service for you if you need to be seen elsewhere.
The UTC is open to all NHS patients and you don't need to make an appointment, however you can call NHS 111 and be offered a booked appointment, depending on availability on the day.

Opening hours:
Monday – Sunday: 8am – 8pm
Last patient accepted at 7.30pm
The UTC is open to all NHS patients, no appointments required.

Where to find the service:
Royal South Hants Hospital
Level B, Brintons Terrace
SO14 0YG
The service is located at the Royal South Hants Hospital. The entrance can be found adjacent to car park F, to the left of the main entrance on level B.

When to go:
The UTC can help adults and children (of all ages) with:
  • x-ray for arms and legs
  • a range of illnesses that need urgent advice or treatment, but aren’t life threatening, such as urinary tract infections (UTIs), rashes, ear and throat infections and fever
  • stitching and closing wounds
  • minor head injuries
  • sprains and strains
  • suspected broken bones to arms, lower leg and feet
  • removing splinters
  • removing foreign bodies from ears, noses etc.
  • dressing broken limbs and minor wounds, cuts, grazes
  • wound infections
  • minor burns
  • insect and animal bites
  • minor eye injuries
  • minor injuries to back, shoulder and chest.
Find out more at www.royalsouthhantsutc.nhs.uk and check the current waiting times by following @Soton_UTC.

When not to go:
UTCs are unable to help with:
serious medical emergencies posing an immediate threat to a person’s health or life
serious head injury or loss of consciousness
accidental or deliberate overdose of drugs
severe allergic reaction
severe blood loss.
For these conditions, you should dial 999 or go to your local Emergency Department.

  • For adults experiencing other mental illnesses such as eating disorders or psychosis, we offer a diverse range of specialised services focused on recovery and reablement. These services are offered in a variety of ways, over the telephone, within the community or in hospital depending on the needs of the individual. They aim to give people the support and treatment they need to manage their illness and enable them to lead independent and fulfilling lives. Your GP can refer you to the most appropriate service for your needs.
  • Southampton’s Drug and Alcohol Recovery Services (for adults aged 25 and over) are provided by Change Grow Live (CGL). These services provide a wide range of community-based support, treatment and community rehabilitation services and access to residential services that are designed to meet individual needs and support the family and friends of service users. Referrals can be made by individuals or by a health professional on their behalf. If you are concerned by your, or someone else’s, drug and/or alcohol use, find out more about the support available from Change Grow Live. For young people up to the age of 25, support is available from the DASH service which is provided by No Limits.
  • Older people experiencing mental health problems can access a range of services and support offered by Southern Health and accessed via your GP. In addition, the Admiral Nurse service offers support to the carers of people with dementia. People can self-refer or can be referred by a health or care professional, search for Admiral Nurses at www.solent.nhs.uk or phone 0300 1234 026.
  • Solent Mind has a range mental health services designed to support people with different needs, from Youth Support to a Crisis Lounge. If you are not sure about which service is right for you, please contact the Navigator service on 023 8020 8920. Currently there is a Coronavirus Emotional Support Helpline on 023 8017 9049. Please visit their website https://www.solentmind.org.uk/ for more information.
  • Solent Mind offer peer support projects in the city called Side by Side, providing a range of community-based groups and activities all run by and for people with experience of a mental health issue. From art, craft, walking, photography, gardening and board games to general social groups. More information can be found at www.solentmind.org.uk/our-services/peer-support.
  • SO: Linked provide community navigation that helps people (aged 18+) across the city to link up with local services, activities, groups and other people to contribute to their health and wellbeing. Community Navigators work with people to help them identify their needs and hopes to enable them to overcome obstacles. More information can be found at www.solinked.org.uk/community-navigation.
  • The Southampton Information Directory has details of a wide range of services and activities available in your local community, including a section dedicated to emotional and mental wellbeing which can help you find links to local services, charities or groups specifically designed to support your mental health.
  • What to do in a mental health crisis or emergency.
All of the above services are provided in a variety of ways including care in the patient’s home, in the community or at specialist facilities, offering a diverse range of support in the city.

Time to Change
The local NHS and the Council in Southampton support Time to Change, a national campaign led by Mind and Rethink aimed at ending the discrimination faced by people who experience mental health problems. For more information, please visit www.time-to-change.org.uk.